Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Clovie mobile application (the "Service"), operated by Troy Di Lello ("Clovie," "we," "us," or "our"). By downloading, installing, or using Clovie, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

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2. Description of Service

Clovie is a mobile wellness companion that provides supportive conversations, self-reflection prompts, mood tracking, and general wellness content. Clovie uses artificial intelligence to generate conversational responses based on your inputs and context you have shared.

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3. Eligibility

3.1 Minimum Age

You must be at least 13 years old to use Clovie. By using the Service, you represent that you are at least 13 years old.

3.2 Users Under 18

If you are between 13 and 17 years of age, you must have permission from a parent or legal guardian to use Clovie. By using the Service, you represent that your parent or legal guardian has read and agreed to these Terms on your behalf.

3.3 Recommended Minimum Age

While the minimum age is 13, we recommend that users be 17 or older due to the nature of wellness content and conversations. Parents and guardians are responsible for supervising minors’ use of the Service.

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4. Account Registration and Security

To use certain features of Clovie, you must create an account. You agree to:

• Provide accurate, current, and complete information when creating your account.
• Maintain the security of your account by keeping your login credentials confidential.
• Notify us immediately of any unauthorized use of your account.
• Be responsible for all activities that occur under your account.

We may suspend or terminate your account if we believe you have violated these Terms or if we suspect fraudulent, abusive, or unlawful activity.

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5. Health-Related Disclaimers

5.1 Not a Medical Service

Clovie is a wellness companion app designed to provide supportive conversations and self-reflection prompts. Clovie is not a healthcare provider, mental health professional, therapist, counselor, doctor, or medical service of any kind.

5.2 Not Medical Advice

Content provided by Clovie should not be interpreted as medical, psychological, psychiatric, or therapeutic advice. Do not rely on Clovie for medical decisions, treatment recommendations, or clinical guidance. If you have or suspect you have a medical or mental health condition, consult a qualified healthcare provider.

5.3 Not a Crisis Service

Clovie is not an emergency service, crisis service, or hotline. Clovie cannot provide immediate assistance in an emergency. If you are experiencing a mental health crisis, are having thoughts of self-harm or suicide, or believe you or someone else is in immediate danger:

• Call or text 988 (Suicide & Crisis Lifeline) in the United States for immediate crisis support.
• Call 911 or go to the nearest emergency department for medical emergencies or immediate safety concerns.
• Contact your local emergency services if you are outside the United States.

5.4 No Contact With Emergency Services

Clovie does not contact emergency services on your behalf. Clovie does not monitor your account for emergencies in real time. You are solely responsible for seeking appropriate emergency assistance when needed.

5.5 Consult Professionals

For any concerns about your mental health, physical health, medication, treatment, or wellbeing, consult a qualified healthcare professional. Do not disregard, avoid, or delay obtaining medical or mental health advice because of anything you read or experience in Clovie.

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6. Acceptable Use

You agree not to:

• Use the Service in any manner that violates applicable law or regulation.
• Use the Service to harm yourself or others, or to plan any illegal activity.
• Attempt to gain unauthorized access to the Service, other user accounts, or our systems.
• Reverse engineer, decompile, or attempt to extract source code from the Service.
• Use the Service to send spam, harassment, or unsolicited communications.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Interfere with or disrupt the Service or servers or networks connected to the Service.
• Use automated means, including bots or scrapers, to access the Service.
• Attempt to circumvent any safety or content-filtering measures built into the Service.
• Use the Service to develop, train, or improve competing artificial intelligence systems.

Violation of these acceptable use provisions may result in account suspension or termination and, where appropriate, referral to law enforcement.

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7. Intellectual Property

7.1 Our Content

The Service, including its design, features, code, content generated by Clovie, and all related intellectual property, is owned by Troy Di Lello and protected by copyright, trademark, and other laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.

7.2 Your Content

You retain ownership of the content you provide to Clovie (your messages, onboarding responses, and other inputs). By providing content to the Service, you grant us a limited, worldwide, non-exclusive, royalty-free license to use, store, process, and display that content solely to provide, maintain, and improve the Service in accordance with our Privacy Policy.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you agree that we may use them for any purpose without compensation or attribution.

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8. AI-Generated Responses

Clovie generates responses using artificial intelligence. AI-generated content may occasionally be inaccurate, incomplete, or inappropriate. You should not rely on AI-generated content for factual accuracy, medical advice, legal advice, financial advice, or any decision-making that could have significant consequences for your health, safety, finances, or wellbeing.

We work to make Clovie’s responses helpful and appropriate, but we cannot guarantee the accuracy, completeness, or safety of any specific response.

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9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Warranties that the Service will be uninterrupted, error-free, or free of harmful components.
• Warranties regarding the accuracy, reliability, or completeness of any content generated by Clovie.
• Warranties that the Service will meet your specific requirements or expectations.

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10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE, OUR AFFILIATES, OR OUR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00) OR THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

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11. Indemnification

You agree to indemnify, defend, and hold harmless Troy Di Lello, its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any rights of another party.

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12. Termination

You may stop using the Service at any time by deleting your account through the in-app "Delete Account" option. We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice, including if we believe you have violated these Terms.

Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive termination of these Terms.

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13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Washington, United States, without regard to conflict of law principles. You agree that any legal action or proceeding arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Seattle, Washington, and you consent to the personal jurisdiction of such courts.

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14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before filing any legal action, you agree to first attempt to resolve the dispute informally by contacting us at cloviesupport@clovie.care with a description of the dispute and your desired resolution. We will attempt to resolve the dispute within 60 days of receiving your notice.

14.2 Binding Arbitration

If we cannot resolve the dispute informally, you agree that any dispute arising from these Terms or your use of the Service will be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in Seattle, Washington, unless you and we agree otherwise. The arbitrator’s decision will be final and binding.

14.3 Class Action Waiver

You agree that any dispute resolution will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against us.

14.4 Exceptions

Notwithstanding the above, either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property rights.

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15. Changes to These Terms

We may modify these Terms from time to time. When we make material changes, we will notify you by updating the Effective Date above and, where appropriate, by providing notice through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and delete your account.

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16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

16.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, government action, or infrastructure failures.

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17. Contact Us

If you have questions about these Terms, contact us at:

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